Terms of Use.

Important notices

Automatic renewals

This Service includes subscriptions that automatically renew. Please read these Terms (in particular, Section 5) carefully before starting a trial or completing a purchase for any auto-renewing subscription.

You can cancel an auto-renewing subscription at any time before the end of your trial or current billing cycle, and you will keep access until the period you have paid for ends. By purchasing an automatically renewing subscription, you acknowledge and agree to its recurring nature, as explained at or near the point of purchase. If you do not cancel in time, your subscription will automatically renew and the applicable charges will apply. We will remind you and obtain your consent to the recurring charge as required by EU consumer law.

If you need assistance, you can contact our support team at [Email Protected]. You may wish to keep a copy of this notice for future reference.

Our privacy practices are described in detail in our Privacy Policy. Please review it to understand how we collect, use, and protect your personal information.

1. Acceptance of Terms

The provisions of these Terms govern the relationship between you and Roleframe Labs., based in Leszno, Poland("we", "us", "our" or the "Company") regarding your use of the Company's websites, products, and related services (the "Service"), including all information, text, graphics, software, and services available for your use (the "Content").

By accessing or using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, forming a legally binding agreement between you and the Company. If you do not agree to these Terms, you must stop using the Service, and you may delete your account and cancel any active subscriptions.

These Terms were originally drafted in English. If there is any conflict between the English-language version of these Terms and a version translated into another language, the English-language version will prevail, except where the law of your country of residence requires otherwise.

Additional terms and policies

Our Privacy Policy forms an integral part of these Terms and describes how we collect, use, and protect your personal data. We may also post additional policies, supplemental terms, or notices on the Service from time to time. Such terms are incorporated by reference and apply to your use of the Service.

Changes to these Terms

We may update or modify these Terms where there is a valid reason to do so — for example, to introduce or discontinue features, to comply with legal or regulatory requirements, or for security reasons. Where a change materially affects your rights, we will give you reasonable advance notice (for example, by email or an in-app notice) before it takes effect.

We will indicate updates by revising the "Last updated" date of these Terms. If you do not agree to a change, you may stop using the Service and cancel your subscription before the change takes effect; continued use after that date means you accept the revised Terms, to the extent permitted by law.

Changes to the Service

We may update, change, suspend, or discontinue the Service (or any part, content, or feature). Where a change would significantly and negatively affect your access to or use of a paid feature, we will give you reasonable notice and, where required by law, the right to cancel and receive a pro-rata refund. Some features may not be available in all countries, languages, or operating systems.

2. Account registration

Creating an account

To access certain features of the Service, you may be required to register an account ("Account") and provide accurate and complete information during the registration process.

Your responsibilities

By creating an Account, you represent and warrant that:

• The information you provide is truthful, accurate, and up to date;
• You will update your Account information as needed;
• Your use of the Service complies with all applicable laws, regulations, and these Terms.

Age restriction

The Service is intended for users aged 18 and older. By creating an Account, you confirm that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are under 18, you may not use the Service.

Account suspension or termination

We may suspend or terminate your Account and restrict your access to the Service where you have materially breached these Terms or applicable law, where required by law, or to protect the Service or other users. Except where prohibited (for example, in cases of serious or repeated breach, or where notice would compromise security or a legal investigation), we will give you reasonable notice and an opportunity to remedy the issue. You may export Your Content before any termination as described in Section 8.

Account security

You are responsible for keeping your Account credentials confidential and for activity conducted under your Account. If you suspect unauthorized access or a security breach, please notify us immediately at [Email Protected]. We are not liable for loss caused by unauthorized use of your Account that results from your failure to keep your credentials secure, except to the extent the loss is caused by us or cannot be excluded under applicable law.

3. Use of the Service

Ownership and intellectual property

The Service, including its software, content, logos, trademarks, and associated materials, remains the exclusive property of the Company or its licensors. Using the Service does not grant you ownership of any intellectual property rights beyond the limited license expressly stated in these Terms.

License to use the Service

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your own personal job-search and career purposes, in accordance with these Terms.

Acceptable use

You agree not to:

• Distribute illegal, deceptive, or harmful content, or impersonate others;
• Reverse-engineer, decompile, or attempt to access source code, except to the extent this restriction is prohibited by applicable law;
• Interfere with or disrupt the Service or its security features;
• Upload malware, viruses, or harmful code; or
• Use automated systems (bots, scrapers, spiders) to access the Service, or use the Service to build a competing product.

Content moderation and restrictions

We may (but are not obliged to) review, and may remove or restrict, content that is illegal, infringes rights, or breaches these Terms. Where we remove your content or restrict your access, we will, where required by the Digital Services Act and other applicable law, give you a statement of reasons and information about how to challenge the decision.

Service availability

We aim to keep the Service available and performing as described, but we do not guarantee uninterrupted or error-free operation. This does not affect your statutory rights where the Service is not provided with reasonable skill and care or does not conform to what was agreed.

4. Third-party services, materials, and advertising

The Service may integrate or display third-party content, websites, integrations, and other materials ("Third-Party Services"). We do not control and are not responsible for their content, functionality, or policies, and your use of them is at your own risk and subject to their terms and privacy policies.

Where we rely on third parties to deliver the Service to you (for example, our payment provider and our AI providers — see Sections 5 and 7), we remain responsible to you for the Service we provide, and those providers act as our processors or partners as described in our Privacy Policy.

5. Subscription fees and payment

The Service offers subscription-based access and one-time credit packs. Plans, prices (inclusive of applicable VAT for consumers), billing periods, and what each plan includes are shown at checkout before you pay.

Payment processing

Your purchase is sold through Stripe using Stripe Managed Payments (Link), which acts as the merchant of record for the transaction. Stripe is therefore the seller of record for the payment: it issues your receipt or invoice and calculates, collects, and remits any applicable VAT, GST, or sales tax for your country. Roleframe provides the Service itself (registered business address: Jana Ostroroga, Leszno, Poland). Stripe handles your card details directly; we do not store your full card number. The price you pay, inclusive of any applicable tax for consumers, is shown at checkout before you pay.

Automatic renewal and cancellation

Paid subscriptions renew automatically at the end of each billing period at the then-current price, unless you cancel before the renewal date. You can cancel at any time from your account settings; cancellation takes effect at the end of the current period and you keep access until then. We do not charge cancellation fees.

EU/EEA right of withdrawal

As a consumer in the EU/EEA, you normally have 14 days to withdraw from a distance contract. For digital services, by starting to use the Service during that period you ask us to begin performance immediately and acknowledge that you lose the 14-day right of withdrawal once the service has been fully performed. Independently of this statutory right, we also offer the voluntary refund below.

Refund policy

Cancellation does not automatically entitle you to a refund. If you are dissatisfied with a paid plan, you may request a refund by emailing [Email Protected] with (1) the reason for your request and (2) the email address associated with your account. Eligibility depends on when you submit your request relative to the start of your billing period:

• Weekly plans — within 2 calendar days of the billing-period start;
• Monthly plans — within 7 calendar days of the billing-period start;
• Quarterly plans — within 14 calendar days of the billing-period start;
• Annual plans — within 14 calendar days of the billing-period start.

Requests submitted outside these windows are not eligible, and submitting a request does not guarantee approval — refunds are reviewed on a case-by-case basis. Any AI credits already consumed in the period may be deducted from a refund at the standard credit value. Credit packs (one-time purchases of AI credits) are consumable digital content and, once delivered to your account, are non-refundable except for billing errors. Billing errors (such as duplicate charges or accidental renewals) are always refundable in full. None of the above limits your mandatory statutory rights as a consumer.

Price changes

We may change subscription prices. We will give you reasonable advance notice by email before any increase takes effect on your next renewal. If you do not agree to the new price, you may cancel before the renewal date.

6. User representation and restrictions

By accessing or using the Service, you confirm that you:

• Have the legal capacity to enter into these Terms;
• Are at least 18 years old;
• Will not access the Service through automated or non-human means except as expressly permitted;
• Will not use the Service for unlawful, fraudulent, or unauthorized purposes;
• Are not located in a country, and are not a person, subject to applicable EU or other sanctions; and
• Will comply with all applicable laws and regulations.

7. Artificial intelligence and automated features

The Service includes features powered by artificial intelligence and machine learning ("AI Features"), such as resume optimisation suggestions, cover-letter generation, role and keyword matching, content analysis, and document parsing.

How we use AI

When you use AI Features, the content you provide (such as resume text and job descriptions) is processed by our AI systems to generate the suggestions and outputs you request. This processing is necessary to provide the Service to you.

No training on your personal content

We do not use your personal resumes, cover letters, or other identifiable career documents to train general-purpose AI models, and we instruct our AI providers not to use your content to train their models. We may use aggregated, de-identified usage patterns to improve our own AI Features (see Section 8).

Limitations and your responsibilities

AI-generated content is provided for informational and assistive purposes only. You acknowledge that: (i) AI outputs may contain errors or content unsuitable for your specific situation; (ii) you are responsible for reviewing, editing, and verifying all AI-generated content before using it; (iii) we do not guarantee that AI Features will produce content that is accurate, complete, or appropriate for any particular job or employer; (iv) AI outputs are not professional career, legal, or financial advice; and (v) employment outcomes depend on many factors beyond your application materials, and we make no promises about them. This does not exclude or limit your statutory rights where the Service is not provided with reasonable skill and care.

Third-party AI providers and EU data processing

We use trusted third-party AI providers to power certain AI Features; they act as our processors under data-processing terms. We process your data within the EU/EEA where possible, and where a provider necessarily processes data outside the EEA, we rely on appropriate safeguards (such as the European Commission's Standard Contractual Clauses). The current list of sub-processors and safeguards is described in our Privacy Policy.

8. Your content, data, and feedback

You own your content

You keep ownership of everything you create or upload to the Service — resumes, cover letters, job descriptions, notes, and other materials ("Your Content"). You grant us a limited, worldwide, royalty-free, non-exclusive license to host, store, copy, process, display, and adapt Your Content solely as necessary to operate, secure, and provide the Service to you (for example, to render your resume, run the AI actions you request, and keep backups). This license ends when you delete Your Content or your Account, except for (a) copies in routine backups for a limited period and (b) content you have chosen to share publicly or with third parties through the Service.

Usage data — and our promise on selling

We may collect and analyse data about how the Service is used, aggregated and de-identified so that it is not linked to you ("Usage Data"). We use Usage Data only to monitor, secure, and improve Roleframe — to keep it running reliably and to make it better.

We never sell your data, and your data is safe with us. We do not sell, rent, or trade your personal data or Your Content to anyone, and we do not use it for third-party advertising. We only use it to provide and improve the Service for you, as described in these Terms and our Privacy Policy.

Export, deletion, and your GDPR rights

You can export Your Content (for example, resumes as PDF) from within the Service at any time. You can also delete your Account from your account settings; deletion is permanent and cannot be undone, so please export anything you want to keep before deleting. Some records may be retained where required by law (for example, billing records for tax). Under the GDPR you have rights of access, rectification, erasure, restriction, portability, and objection; our Privacy Policy explains how to exercise them.

Feedback

If you send us feedback, ideas, or suggestions about the Service, you grant us a non-exclusive, royalty-free license to use them to operate and improve the Service, without obligation to you. If you choose to give us a public review or testimonial, you grant us a non-exclusive, worldwide, royalty-free license to use and display it for marketing; you can ask us to stop using an identifiable testimonial at any time.

9. Claims of copyright or IP infringement (notice & action)

We respect intellectual property rights and expect users to do the same. If you believe in good faith that content hosted on the Service infringes your copyright or other intellectual property right, you (or your authorised agent) can send us a notice under the EU Digital Services Act (Regulation (EU) 2022/2065) and other applicable law, asking us to remove it or disable access to it.

Please send your notice to [Email Protected] including:

• your name and contact details (and the rights holder you represent, if any);
• a description of the work or right you say is infringed;
• the exact location (such as the URL) of the material you believe is infringing, so we can find it;
• a statement that you believe in good faith that the use is not authorised by the rights holder, its agent, or the law; and
• a statement that the information in your notice is accurate.

We will review valid notices in a timely, diligent, and non-arbitrary way and take appropriate action, which may include removing or disabling the content and notifying the user who provided it. That user may submit a counter-notice if they believe the content was removed in error. We may suspend or terminate Accounts of users who repeatedly infringe.

10. Disclaimer of warranties

Except for the express commitments in these Terms and the rights you have under applicable law, and to the maximum extent permitted by law, the Service is provided "as is" and "as available", and we do not give any other warranties, whether express or implied. We do not warrant that the Service will be uninterrupted or error-free, or that results or AI outputs will be accurate or reliable.

Your statutory rights are not affected. Nothing in this Section or these Terms excludes or limits any right you have as a consumer that cannot be excluded or limited under the law of your country of residence — including your rights under Directive (EU) 2019/770 on the supply of digital content and digital services that the Service be of the required quality and conform to what was agreed.

11. Limitation of liability

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including your mandatory rights as a consumer. This Section applies only to the extent the law allows.

To the maximum extent permitted by law, we are not liable for indirect or unforeseeable loss, lost profits, or lost data. Our total liability for any claim relating to the Service will not exceed the amount you paid us in the 12 months before the claim, or €100, whichever is greater.

12. Indemnification

To the extent permitted by law, you agree to be responsible for loss or damage we suffer that is caused by your unlawful use of the Service, your User Content infringing a third party's rights, or your serious or deliberate breach of these Terms.

If you are a consumer, you are only responsible for loss or damage that is a reasonably foreseeable result of your breach or unlawful conduct, and you are not liable for loss that is not attributable to your fault or that the law does not allow us to pass on to you. If you use the Service in the course of a business, you will defend and indemnify us against third-party claims arising from the matters described above, including reasonable legal costs.

13. International use

We make no representation that the Service is appropriate or available in every country. You access the Service on your own initiative and are responsible for compliance with local laws that apply to you. This does not affect the mandatory consumer protections of your country of residence in the EU/EEA.

14. Dispute resolution and your consumer rights

Talk to us first

If you have a problem, please contact us at [Email Protected] so we can try to resolve it informally. We aim to respond to consumer complaints promptly.

Out-of-court resolution and your right to go to court

If we cannot resolve a dispute informally, you may use any applicable out-of-court complaint and consumer-redress scheme available to you (for example, your national consumer authority or an approved alternative dispute resolution body). Using such a scheme is voluntary, and we are not obliged to participate unless required by law.

You always keep the right to bring proceedings before the competent courts. If you are a consumer, you may bring proceedings in the courts of the EU/EEA country where you are resident, and you benefit from the mandatory consumer protections of that country. There is no mandatory arbitration, no class-action waiver, and no waiver of any right to a court or jury where the law provides one.

15. Governing law and jurisdiction

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of Poland and, where applicable, directly effective EU law. If you are a consumer, this choice of law does not deprive you of the protection of the mandatory provisions of the law of your country of residence in the EU/EEA.

For consumers, the courts of your country of residence (or, at your option, the Polish courts) have jurisdiction. If you use the Service as a business, the Polish courts have exclusive jurisdiction. The UN Convention on Contracts for the International Sale of Goods does not apply.

16. Term, changes, and general

Term and termination

These Terms apply while you use the Service. You may stop using the Service and delete your Account at any time. Either party may end this agreement in line with these Terms and applicable law. Sections that by their nature should survive termination (including Sections 8 to 12, 14, and 15) will continue to apply.

Time limits for claims

Claims are subject to the statutory limitation periods under applicable law. We do not seek to shorten any limitation period that applies to you as a consumer.

General

These Terms, together with the policies referred to in them, are the entire agreement between you and the Company regarding the Service. If any provision is found invalid or unenforceable, the rest will remain in effect, and the invalid provision will be replaced by a valid one that most closely reflects its intent. Our failure to enforce a provision is not a waiver. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets, provided this does not reduce your rights; you may not assign your rights without our consent. We are not liable for delays or failures caused by events beyond our reasonable control (force majeure), while we use reasonable efforts to limit their effect. Notices to us should be sent to [Email Protected].

Contact information

If you have any questions about these Terms, your subscription, your data, or your rights, you can contact us at: