Terms of Use.

Important notices

One-time payments, no automatic renewals

Roleframe is not a subscription. Premium is bought with a single payment for the period shown at checkout (for example one week, one month or three months) and does not renew. We will never charge you without your consent, so there is nothing to cancel. Please read Section 5 before you buy Premium.

When your Premium period ends, your account returns to the free plan. Your resumes, cover letters and other data stay in your account and remain available to you.

If you have a question about a payment, you can contact us at [Email Protected]. You may wish to keep a copy of this notice for future reference.

Our privacy practices are described in detail in our Privacy Policy. Please review it to understand how we collect, use, and protect your personal information.

1. Acceptance of Terms

The provisions of these Terms govern the relationship between you and Roleframe, based in Leszno, Poland("we", "us", "our" or "Roleframe") regarding your use of Roleframe's websites, products, and related services (the "Service"), including all information, text, graphics, software, and services available for your use (the "Content").

By accessing or using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, forming a legally binding agreement between you and Roleframe. If you do not agree to these Terms, you must stop using the Service, and you may delete your account.

These Terms were originally drafted in English. If there is any conflict between the English-language version of these Terms and a version translated into another language, the English-language version will prevail, except where the law of your country of residence requires otherwise.

Additional terms and policies

Our Privacy Policy forms an integral part of these Terms and describes how we collect, use, and protect your personal data. We may also post additional policies, supplemental terms, or notices on the Service from time to time. Such terms are incorporated by reference and apply to your use of the Service.

Changes to these Terms

We may update or modify these Terms where there is a valid reason to do so — for example, to introduce or discontinue features, to comply with legal or regulatory requirements, or for security reasons. Where a change materially affects your rights, we will give you reasonable advance notice (for example, by email or an in-app notice) before it takes effect.

We will indicate updates by revising the "Last updated" date of these Terms. If you do not agree to a change, you may stop using the Service before the change takes effect; continued use after that date means you accept the revised Terms, to the extent permitted by law.

Changes to the Service

We may update, change, suspend, or discontinue the Service (or any part, content, or feature). Where a change would significantly and negatively affect your access to or use of a paid feature, we will give you reasonable notice and, where required by law, a pro-rata refund for the unused part of your Premium period. Some features may not be available in all countries, languages, or operating systems.

We also improve templates, layouts and features over time, based on user feedback and research. Your content stays yours and stays in your account, but the look of a document can change when the template it uses is updated.

2. Account registration

Creating an account

To access certain features of the Service, you may be required to register an account ("Account") and provide accurate and complete information during the registration process.

Your responsibilities

By creating an Account, you represent and warrant that:

• The information you provide is truthful, accurate, and up to date;
• You will update your Account information as needed;
• Your use of the Service complies with all applicable laws, regulations, and these Terms.

Age restriction

You must be at least 16 years old to use the Service. By creating an Account, you confirm that you are at least 16. If you are under 18, or under the age of majority where you live, you need the permission of a parent or legal guardian before you buy a paid plan, and they are responsible for that purchase. If you are under 16, you may not use the Service.

Account suspension or termination

We may suspend or terminate your Account and restrict your access to the Service where you have materially breached these Terms or applicable law, where required by law, or to protect the Service or other users. Except where prohibited (for example, in cases of serious or repeated breach, or where notice would compromise security or a legal investigation), we will give you reasonable notice and an opportunity to remedy the issue. You may export Your Content before any termination as described in Section 8.

Where it is needed to stop a serious breach, we may also block access from the devices or networks used for it and take legal action. These rules apply to free and Premium accounts alike.

Account security

You are responsible for keeping your Account credentials confidential and for activity conducted under your Account. If you suspect unauthorized access or a security breach, please notify us immediately at [Email Protected]. We are not liable for loss caused by unauthorized use of your Account that results from your failure to keep your credentials secure, except to the extent the loss is caused by us or cannot be excluded under applicable law.

Please also keep the device you use protected, with up-to-date software and antivirus protection. We cannot be responsible for harm caused by malware on your own device.

3. Use of the Service

Ownership and intellectual property

The Service, including its software, content, logos, trademarks, and associated materials, remains the exclusive property of Roleframe or its licensors. Using the Service does not grant you ownership of any intellectual property rights beyond the limited license expressly stated in these Terms.

License to use the Service

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your own personal job-search and career purposes, in accordance with these Terms.

Acceptable use

You agree not to:

• Distribute illegal, deceptive, or harmful content, or impersonate others;
• Reverse-engineer, decompile, or attempt to access source code, except to the extent this restriction is prohibited by applicable law;
• Interfere with or disrupt the Service or its security features;
• Insert code into the Service, or change how it looks or works for other users;
• Show our pages, templates, or branding inside another website or app (framing) without our written permission;
• Sell, license, or redistribute our templates or designs, on their own or as part of documents made for other people;
• Use the Service to send spam or other unsolicited commercial messages;
• Upload malware, viruses, or harmful code; or
• Use automated systems (bots, scrapers, spiders) to access the Service, or use the Service to build a competing product.

Content moderation and restrictions

We may (but are not obliged to) review, and may remove or restrict, content that is illegal, infringes rights, or breaches these Terms. Where we remove your content or restrict your access, we will, where required by the Digital Services Act and other applicable law, give you a statement of reasons and information about how to challenge the decision.

Service availability

We aim to keep the Service available and performing as described, but we do not guarantee uninterrupted or error-free operation. This does not affect your statutory rights where the Service is not provided with reasonable skill and care or does not conform to what was agreed.

Guides and examples

Our career guides, articles, resume examples, and other information are general information, not professional, legal, or career advice tailored to you. We research them carefully and keep them up to date, but we cannot guarantee they are complete or right for your situation, so please use your own judgement when relying on them.

Security

We use reasonable technical and organisational measures to protect your account and data, including encrypting data in transit between your browser and our servers (TLS). No online service can be completely secure, so we cannot guarantee that unauthorized access will never happen. If we become aware of a breach that affects you, we will tell you as the law requires.

4. Third-party services, materials, and advertising

The Service may integrate or display third-party content, websites, integrations, and other materials ("Third-Party Services"). We do not control and are not responsible for their content, functionality, or policies, and your use of them is at your own risk and subject to their terms and privacy policies.

Where we rely on third parties to deliver the Service to you (for example, our payment provider and our AI providers — see Sections 5 and 7), we remain responsible to you for the Service we provide, and those providers act as our processors or partners as described in our Privacy Policy.

If you deal with an advertiser or partner shown on the Service, including buying from them, that arrangement is between you and them.

5. Premium and payment

The Service is free to use, with optional paid Premium. Premium is a one-time purchase that gives you access to Premium features for the fixed period shown at checkout (for example one week, one month or three months), starting when your payment is confirmed. The price (inclusive of applicable VAT for consumers), the period and what Premium includes are shown at checkout before you pay.

Payment processing

Your purchase is sold through Stripe using Stripe Managed Payments (Link), which acts as the merchant of record for the transaction. Stripe is therefore the seller of record for the payment: it issues your receipt or invoice and calculates, collects, and remits any applicable VAT, GST, or sales tax for your country. Roleframe provides the Service itself (registered business address: Jana Ostroroga, Leszno, Poland). Stripe handles your card details directly; we do not store your full card number. The price you pay, inclusive of any applicable tax for consumers, is shown at checkout before you pay.

No hidden costs

After you choose a period, you see the total price you will be charged before you enter any payment details. We add nothing on top of it. Your bank or card issuer may charge its own fees, for example for currency conversion or international payments; those are set by them, not by us.

No automatic renewal

Premium does not renew. You are charged once, when you buy it, and your Premium period ends at the close of the period you chose. We will never charge you again without your consent: there is nothing to cancel and no further charge unless you choose to buy Premium again. If you buy Premium while a period is still active, the new period starts when the current one ends.

How a Premium period is counted

Your Premium period starts when your payment is confirmed. A one-week pass lasts exactly seven days. Longer periods are counted in calendar months: one month ends on the same date in the following month, or on that month's last day if the date does not exist, so a month can be 28 to 31 days. Three months are counted the same way.

Receipts

Your receipt is emailed to the address on your account, normally right after payment. If it has not arrived within 48 hours, please check your spam or junk folder, then email [Email Protected] and we will send it again.

If something goes wrong with a purchase

If you are charged but Premium is not activated, for example because of a technical problem during checkout, email [Email Protected] with the date of the payment. We will look into it and either activate Premium or refund you in full.

When your Premium period ends

When your Premium period ends, your account returns to the free plan and you keep access to everything in it, including your resumes, cover letters and other data. Premium features, such as the AI assistant and unlimited live checks, are unavailable until you buy Premium again. Premium AI features are subject to fair use limits that keep the Service fast for everyone.

Plans we no longer sell

If you bought a subscription or a Lifetime plan before we moved to one-time payments, it continues under the terms that applied when you bought it, and you can still cancel a subscription at any time from your account settings.

EU/EEA right of withdrawal

As a consumer in the EU/EEA, you normally have 14 days to withdraw from a distance contract. For digital services, by starting to use the Service during that period you ask us to begin performance immediately and acknowledge that you lose the 14-day right of withdrawal once the service has been fully performed. Independently of this statutory right, we also offer the money-back guarantee below.

To withdraw, send us a clear statement by email to [Email Protected]. You can use the model form below, but you do not have to.

Money-back guarantee

If Premium is not what you expected, email [Email Protected] from or naming the email address on your account, with the reason for your request, within:

• 2 calendar days of buying a 1-week pass;
• 14 calendar days of buying a 1-month or 3-month pass.

We review every request and refund the purchase in full when the request is reasonable, for example when Premium did not work as described or you bought it by mistake. Sending a request does not guarantee a refund, and requests made after these windows are not eligible. Billing errors, such as a duplicate charge, are always refunded in full. None of this limits your mandatory statutory rights as a consumer.

Price changes

We may change the price of Premium. A change applies only to purchases made after it; the price you paid for a Premium period you already hold is never changed.

6. User representation and restrictions

By accessing or using the Service, you confirm that you:

• Have the legal capacity to enter into these Terms (if you are under 18, see the age rules in Section 2);
• Are at least 16 years old;
• Will not access the Service through automated or non-human means except as expressly permitted;
• Will not use the Service for unlawful, fraudulent, or unauthorized purposes;
• Are not located in a country, and are not a person, subject to applicable EU or other sanctions; and
• Will comply with all applicable laws and regulations.

Personal use

Accounts are for one person. The Service is intended for individuals managing their own job search, and an account may be used only for documents relating to the account holder. It is not licensed for use by agencies, resume-writing services, recruiters, career coaches, or anyone else preparing documents on behalf of third parties, and it may not be shared between multiple people, resold, or sublicensed.

If you need to use the Service on behalf of clients or across a team, contact us at [Email Protected] and we will tell you what is available.

Suspicious or abusive use

We monitor for usage patterns that indicate an account is being shared, resold, automated, or used to prepare documents for other people, and for use that places a disproportionate load on the Service. Where we identify such use, we may limit, suspend, or deactivate the account, with or without prior notice where the circumstances reasonably require it.

We will act proportionately, and wherever it is practical to do so we will contact you first and give you an opportunity to explain before taking action. If your account is suspended or deactivated, you may contact [Email Protected] to ask us to review the decision. Nothing in this section limits your mandatory statutory rights as a consumer.

7. Artificial intelligence and automated features

The Service includes features powered by artificial intelligence and machine learning ("AI Features"), such as resume optimisation suggestions, cover-letter generation, role and keyword matching, content analysis, and document parsing.

How we use AI

When you use AI Features, the content you provide (such as resume text and job descriptions) is processed by our AI systems to generate the suggestions and outputs you request. This processing is necessary to provide the Service to you.

No training on your personal content

We do not use your personal resumes, cover letters, or other identifiable career documents to train general-purpose AI models, and we instruct our AI providers not to use your content to train their models. We may use aggregated, de-identified usage patterns to improve our own AI Features (see Section 8).

Limitations and your responsibilities

AI-generated content is provided for informational and assistive purposes only. You acknowledge that: (i) AI outputs may contain errors or content unsuitable for your specific situation; (ii) you are responsible for reviewing, editing, and verifying all AI-generated content before using it; (iii) we do not guarantee that AI Features will produce content that is accurate, complete, or appropriate for any particular job or employer; (iv) AI outputs are not professional career, legal, or financial advice; and (v) employment outcomes depend on many factors beyond your application materials, and we make no promises about them. This does not exclude or limit your statutory rights where the Service is not provided with reasonable skill and care.

Third-party AI providers and EU data processing

We use trusted third-party AI providers to power certain AI Features; they act as our processors under data-processing terms. We process your data within the EU/EEA where possible, and where a provider necessarily processes data outside the EEA, we rely on appropriate safeguards (such as the European Commission's Standard Contractual Clauses). The current list of sub-processors and safeguards is described in our Privacy Policy.

8. Your content, data, and feedback

You own your content

You keep ownership of everything you create or upload to the Service — resumes, cover letters, job descriptions, notes, and other materials ("Your Content"). You grant us a limited, worldwide, royalty-free, non-exclusive license to host, store, copy, process, display, and adapt Your Content solely as necessary to operate, secure, and provide the Service to you (for example, to render your resume, run the AI actions you request, and keep backups). This license ends when you delete Your Content or your Account, except for (a) copies in routine backups for a limited period and (b) content you have chosen to share publicly or with third parties through the Service.

Usage data — and our promise on selling

We may collect and analyse data about how the Service is used, aggregated and de-identified so that it is not linked to you ("Usage Data"). We use Usage Data only to monitor, secure, and improve Roleframe — to keep it running reliably and to make it better.

We never sell your data, and your data is safe with us. We do not sell, rent, or trade your personal data or Your Content to anyone, and we do not use it for third-party advertising. We only use it to provide and improve the Service for you, as described in these Terms and our Privacy Policy.

Export, deletion, and your GDPR rights

You can export Your Content (for example, resumes as PDF) from within the Service at any time. You can also delete your Account from your account settings; deletion is permanent and cannot be undone, so please export anything you want to keep before deleting. We back up the Service and work to make data loss very unlikely, but we recommend keeping your own copy (for example, a PDF download) of documents that matter to you. Some records may be retained where required by law (for example, billing records for tax). Under the GDPR you have rights of access, rectification, erasure, restriction, portability, and objection; our Privacy Policy explains how to exercise them.

Feedback

If you send us feedback, ideas, or suggestions about the Service, you grant us a non-exclusive, royalty-free license to use them to operate and improve the Service, without obligation to you. If you choose to give us a public review or testimonial, you grant us a non-exclusive, worldwide, royalty-free license to use and display it for marketing; you can ask us to stop using an identifiable testimonial at any time.

9. Claims of copyright or IP infringement (notice & action)

We respect intellectual property rights and expect users to do the same. If you believe in good faith that content hosted on the Service infringes your copyright or other intellectual property right, you (or your authorised agent) can send us a notice under the EU Digital Services Act (Regulation (EU) 2022/2065) and other applicable law, asking us to remove it or disable access to it.

Please send your notice to [Email Protected] including:

• your name and contact details (and the rights holder you represent, if any);
• a description of the work or right you say is infringed;
• the exact location (such as the URL) of the material you believe is infringing, so we can find it;
• a statement that you believe in good faith that the use is not authorised by the rights holder, its agent, or the law; and
• a statement that the information in your notice is accurate.

We will review valid notices in a timely, diligent, and non-arbitrary way and take appropriate action, which may include removing or disabling the content and notifying the user who provided it. That user may submit a counter-notice if they believe the content was removed in error. We may suspend or terminate Accounts of users who repeatedly infringe.

10. Disclaimer of warranties

Except for the express commitments in these Terms and the rights you have under applicable law, and to the maximum extent permitted by law, the Service is provided "as is" and "as available", and we do not give any other warranties, whether express or implied. We do not warrant that the Service will be uninterrupted or error-free, or that results or AI outputs will be accurate or reliable.

Your statutory rights are not affected. Nothing in this Section or these Terms excludes or limits any right you have as a consumer that cannot be excluded or limited under the law of your country of residence — including your rights under Directive (EU) 2019/770 on the supply of digital content and digital services that the Service be of the required quality and conform to what was agreed.

11. Limitation of liability

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including your mandatory rights as a consumer. This Section applies only to the extent the law allows.

To the maximum extent permitted by law, we are not liable for indirect or unforeseeable loss, lost profits, or lost data. Our total liability for any claim relating to the Service will not exceed the amount you paid us in the 12 months before the claim, or €100, whichever is greater.

12. Indemnification

To the extent permitted by law, you agree to be responsible for loss or damage we suffer that is caused by your unlawful use of the Service, your User Content infringing a third party's rights, or your serious or deliberate breach of these Terms.

If you are a consumer, you are only responsible for loss or damage that is a reasonably foreseeable result of your breach or unlawful conduct, and you are not liable for loss that is not attributable to your fault or that the law does not allow us to pass on to you. If you use the Service in the course of a business, you will defend and indemnify us against third-party claims arising from the matters described above, including reasonable legal costs.

13. International use

We make no representation that the Service is appropriate or available in every country. You access the Service on your own initiative and are responsible for compliance with local laws that apply to you. This does not affect the mandatory consumer protections of your country of residence in the EU/EEA.

14. Dispute resolution and your consumer rights

Talk to us first

If you have a problem, please contact us at [Email Protected] so we can try to resolve it informally. We aim to respond to consumer complaints promptly.

Out-of-court resolution and your right to go to court

If we cannot resolve a dispute informally, you may use any applicable out-of-court complaint and consumer-redress scheme available to you (for example, your national consumer authority or an approved alternative dispute resolution body). Using such a scheme is voluntary, and we are not obliged to participate unless required by law.

You always keep the right to bring proceedings before the competent courts. If you are a consumer, you may bring proceedings in the courts of the EU/EEA country where you are resident, and you benefit from the mandatory consumer protections of that country. There is no mandatory arbitration, no class-action waiver, and no waiver of any right to a court or jury where the law provides one.

15. Governing law and jurisdiction

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of Poland and, where applicable, directly effective EU law. If you are a consumer, this choice of law does not deprive you of the protection of the mandatory provisions of the law of your country of residence in the EU/EEA.

For consumers, the courts of your country of residence (or, at your option, the Polish courts) have jurisdiction. If you use the Service as a business, the Polish courts have exclusive jurisdiction. The UN Convention on Contracts for the International Sale of Goods does not apply.

16. Term, changes, and general

Term and termination

These Terms apply while you use the Service. You may stop using the Service and delete your Account at any time. Either party may end this agreement in line with these Terms and applicable law. Sections that by their nature should survive termination (including Sections 8 to 12, 14, and 15) will continue to apply.

Time limits for claims

Claims are subject to the statutory limitation periods under applicable law. We do not seek to shorten any limitation period that applies to you as a consumer.

General

These Terms, together with the policies referred to in them, are the entire agreement between you and Roleframe regarding the Service. If any provision is found invalid or unenforceable, the rest will remain in effect, and the invalid provision will be replaced by a valid one that most closely reflects its intent. Our failure to enforce a provision is not a waiver. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets, provided this does not reduce your rights; you may not assign your rights without our consent. We are not liable for delays or failures caused by events beyond our reasonable control (force majeure), while we use reasonable efforts to limit their effect. Notices to us should be sent to [Email Protected].

Contact information

If you have any questions about these Terms, your purchase, your data, or your rights, you can contact us at: